Policies
Pricing
Jessica Boland reserves the right to change any price at which they offer goods or services and to correct any errors in the pricing contained in our catalogue or in a quote to you. I shall have no liability for any such changes or errors and are not bound to fulfil orders at old or erroneous prices.
Cancelation Policy
I know there can be surprises during pregnancy and that things don’t always go to plan. Below provides general details of Jessica Boland’s cancellation policy for Calmbirth classes and online classes.
However, each cancellation request will be considered on a case-by-case basis and I encourage you to contact me as soon as you’re able if you think you may need to cancel or make other arrangements. Especially in relation to the COVID screening - please contact Jessica Boland if there are any changes prior to you attending a class or session.
Cancellations made at least four (4) weeks prior to the scheduled class will be refunded the full class cost minus a $150 administration fee to cover the cost of finding a replacement couple to fill the cancelled place [or a place held for the next available session in lieu of refund if possible].
Cancellations made less than four (4) weeks prior to the scheduled class may be refunded the full class cost less $150, only if a replacement couple is found to attend in the same place.
Refunds are not offered for change of mind.
In the event that Jessica Boland is unable to continue with a scheduled class date, she will work with couples registered for that class to reschedule or provide a refund to couples that are unable to attend a rescheduled or alternative class.
Jessica Boland provides a confirmation email when couples register for a class and a reminder email prior to the session. These emails include the location of the class, whether in person or online, and any other relevant details, such as start and finish times. If Jessica Boland has not been given an indication that you have received these details, it will be followed up by telephone. It is however up to the couple to remember the dates of any classes they have booked to attend and contact Jessica Boland by telephone or email if there are any concerns.
Jessica Boland will endeavour to find a replacement for the class. The balance withheld covers credit card, bank and administration charges incurred with cancellation and re advertising the couples place in the class. The money will be reimbursed via an internet deposit to the cancelled couples bank account. Please take every care to attend to the course on the day you are booked in. We respect difficult circumstances and will extend kindness and assistance wherever possible to enable you to attend.
Jessica Boland is a caring and reasonable person who is always fair, honest and just in their business dealings. She does expect this to be reciprocated by the attendees of her courses.
Depending upon the circumstances surrounding the need to cancel or reschedule, it is expected that individuals take the responsibility and accountability to appropriately communicate to Calmbirth Pty Ltd to make alternate arrangements.
Rescheduling or Cancellation of a Booking for a Calmbirth Course/event
Calmbirth Cancellation Policy
ALL Calmbirth courses/events for Calmbirth PTY LTD, and its Franchisees, are subject to these Terms & Conditions and Cancelation policy.
Rescheduling of your Calmbirth Course
An administration fee of $20 will be charged for any Calmbirth Course/event booking change. If an alternative date cannot be found, the clients will be subject to the Calmbirth Pty Ltd Cancellation & Refund Policy
If the reason for the change of booking is extenuating, then it will be at the discretion of the Calmbirth Educator as to whether they charge this fee.
It is the responsibility if the client to carefully consider the date they are booking to avoid any additional fees.
Cancellation & Refund policy for Calmbirth Courses/Events
All cancellations will incur an administration fee of $55 and are subject to the following conditions:
28 Days or more prior to a Calmbirth Course/Event. The cost of the course or event will be refunded minus the $55 administration fee.
14-27 Days prior to a Calmbirth Course/Event. The cost of the course minus the administration fee of $55 will only be refunded if the cancelled booking is replaced with another booking
1-13 days prior to a Calmbirth Course/Event. Refunds during this timeframe will only be considered for medical reasons and where Calmbirth Pty Ltd is unable to provide an alternative course prior to the Client’s Estimated Due Date. A medical certificate, and if COVID, proof of a recent positive RAT/PCR test, must be provided by the client to receive a refund.
Refunds are not considered for non-medical cancellations within the 1-13 day timeframe. Calmbirth will make every effort to provide an alternative course.
Please note alternative course options may include a face to face with another Educator or a Zoom course.
Calmbirth Pty Ltd endeavours to be reasonable and fair when considering cancellation requests and expects this to be reciprocated by our Calmbirth Clients.
COVID-19 Policy
Covid Plan for Face-to-Face Courses 2022
Jessica Boland will be adhering to the current heath orders in Western Australia when affected by COVID-19 outbreaks, including, but not limited to, social distancing and mask-wearing orders.
Social Distancing
As social distancing recommendations vary between 2.0 - 4.0m², depending on current health orders, the numbers of attendees per class may vary depending on the capacity of the venue where the course is held. Couples will be required to maintain the current social distancing recommendations.
Mask wearing
Educators and attendees alike may be required to wear face masks in accordance with the current health orders in their local area.
A Participant must not attend a Face-to-face course if:
● In the last 7 days they have tested positive for COVID-19
● In the last 7 days they have been in contact with someone who has tested positive for COVID-19
● Are experiencing any symptoms of COVID-19 such as a temperature, cough, sore throat, running nose, difficulty breathing, changes to taste and smell, or diarrhoea
● Living is a household with a person who is currently isolating
● They are awaiting a COVID test result
Please note that Jessica Boland has the right to turn away any attendee who appears to be symptomatic. An alternative arrangement will be made for the participant/s to attend a ZOOM course or reschedule to a later date if time allows.
If Jessica Boland falls under the above restrictions, they will contact attendees and make alternative arrangements.
Venue’s
Calmbirth courses are subject to the COVID requirements of the venue. In some cases, this may include vaccination requirements.
All attendees will be required to check into the venue using their state endorsed app, on each day of their course.
Face to face courses will move to ZOOM if any lock down health order is implemented or if Jessica Boland and/or Calmbirth believes there is sufficient risk of COVID transmission to the attendees in a particular area.
All courses are subject to Jessica Boland’s cancellation policy regardless of how the course proceeds. Pregnant people are vulnerable to COVID infection, and for this reason Jessica Boland will do whatever we need to, to ensure the health and safety of her pregnant couples.
PRIVACY POLICY
PRIVACY POLICY FOR WEBSITE
www.beforeandafterbaby.com.au
Effective Date: 18/08/2022
This privacy policy (hereinafter "Privacy Policy") deals with the protection of Your privacy while You use Our website which is hereinafter referred to as "the Product" and which is located at: www.beforeandafterbaby.com.au
The Product is owned and operated by: Jessica-Maree Boland
We are committed to the protection of Your privacy while You use the Product.
This Privacy Policy only applies to the Product. The Product may contain links to other websites or applications, but if that is the case, the Privacy Policy does not apply to any of those linked websites or applications.
We gather certain information from users of the Product, so this Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.
By continuing to use the Product You acknowledge that You have had the chance to review and consider this Privacy Policy, and You acknowledge that You agree to it. This means that You also consent to the use of Your information and the method of disclosure as described in this Privacy Policy. If You do not understand the Privacy Policy or do not agree to it then please do not use the Product.
1. DEFINITIONS
"Company IP" includes, but is not limited to, the contents, layout, design, colours, appearance, graphics and imagery of the Website, Content and Materials as well as all copyrights, trademarks, trade secrets, patents and other intellectual property contained in the Product, Content and Materials.
"Content" means any content, writing, images, audiovisual content or other information published on the Product.
"Effective Date" means the date that this Privacy Policy comes into force.
"Items" means any and all of the Product, Services, Content and Materials collectively.
"Materials" means any materials, information or documentation that We may provide
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to You in connection with Your use of the Services or Product including documentation, data, information developed by Us or owned by Us, and other materials which may assist in Your use of the Services or Product.
"Parties" means both You (the user of the Product) and Us (the owner of the Product) collectively.
"Personal Information" means information that we obtain from You in connection with Your use of the Product.
"Privacy Policy" means this privacy policy.
"Product" means the website including all pages, all sub pages, all blogs, all forums, all other connected pages and all other connected internet content whatsoever, the home page or main page of which is located at: www.beforeandafterbaby.com.au
"Services" means any or all services provided by or on the Product.
"Third Party Links" means links or references to websites other than the Website, to content other than the Content or to materials other than the Materials, none of which are controlled by Us.
"Us", "We", "Our" or "the Owner" refers to Jessica-Maree Boland
"Us", "We", "Our" or "the Owner" also includes any employees, affiliates, agents or other representatives of Jessica-Maree Boland
"You" or "Your" refers to the user of the Website.
"Your Content" means any Content posted to or added to the Website, Content or Materials by You or by somebody authorised by You or doing so on Your behalf.
2. INTERPRETATION
a. In this Privacy Policy, unless the context otherwise requires, the following rules of interpretation shall apply:
I. Words referring to one gender include every other gender.
II. Words referring to a singular number include the plural, and words referring to a plural include the singular.
III. Words referring to a person or persons include companies, firms, corporations, organisations and vice versa.
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IV. Headings and titles are included in this Privacy Policy for convenience only and shall not affect the interpretation of this Privacy Policy.
V. Each Party must, at its own expense, take all reasonable steps and do all that is reasonably necessary to give full effect to this Privacy Policy and the events contemplated by it.
VI. Any obligation on a Party not to do something includes an obligation not to allow that thing to be done.
3. TYPE OF INFORMATION AND HOW IT IS COLLECTED
a. When You use the Product, We may collect information from You through automatic tracking systems (such as information about your browsing preferences).
b. In addition, We may collect information that You volunteer to Us (such as information that You provide during a sign up process or at other times while using the Product).
c. In order to access some specific features of the Product, You are required to provide some Personal Information. During this process, We collect some of Your Personal Information, in the following manner:
I. We will not collect information that identifies You personally, except when You specifically volunteer that information to Us when using specific Product features. These specific Product features might include, but are not limited to:
A. making purchases
B. receiving notifications by text message or email about events and promotions
C. receiving general emails from Us
D. commenting on Our content such as blogs, articles, photographs or videos, or participating in Our forums, bulletin boards, chat rooms or other similar features
E. Medical information and history, personal information, care plans, photos, videos
II. In addition to any Personal Information that You are required to provide in
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order to access these additional Product features, in some cases You may be required to provide more specific information. For example, in order to make purchases, You may need to provide credit card information, billing information and postal addresses.
d. From time to time We may request information from You to assist Us in improving Our Product, Services, Content or Materials. For example, We may ask You to answer some questions about Your demographics, Your shopping preferences, or Your other preferences in relation to the Product.
4. COOKIES
a. Cookies are small files stored on Your computer or mobile device which collect information about Your browsing behaviour.
b. Cookies do not access information which is stored on Your computer.
c. Cookies enable us to tailor our configurations to Your needs and preferences, in order to improve Your user experience.
d. Most internet browsers accept cookies automatically, although You are able to change Your browser settings to control cookies, including whether or not You accept them, and how to remove them. You may also be able to set Your browser to advise You if You receive a cookie, or to block or delete cookies. However, if You do this, You may be prevented from taking full advantage of the Product.
5. HOW YOUR INFORMATION IS STORED
a. Please note that no systems involving the transmission of information via the internet, or the electronic storage of data, are completely secure. However, we take the protection and storage of Your Personal Information very seriously. We take all reasonable steps to protect Your Personal Information.
b. We use appropriate physical, digital, managerial and security systems to store Your Personal Information and to protect it against unauthorised access, destruction or disclosure.
6. COMBINING INFORMATION
a. We may combine, link or aggregate some of Your information in order to obtain a better understanding of Your requirements. This may enable Us to
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better design the Product and may also assist with Our business or administration requirements.
7. HOW YOUR INFORMATION IS USED
a. We use Your Personal Information to help us improve your experience with Our Product. We may use Your Personal Information for purposes including but not limited to:
I. order fulfilment.
II. providing customer service to You.
III. marketing and advertising to You including both direct and indirect marketing and advertising and including marketing and advertising about products that may interest You based on Your personal preferences or demographics.
IV. advising You about updates to the Product or related Items.
8. MERGER, RESTRUCTURE OR SALE OF OUR BUSINESS
a. Part or all of Our business may be merged, restructured or sold including but not limited to through an ordinary sale of business or of stock, a corporate reorganisation, a change in control, bankruptcy or insolvency proceedings.
b. In the event that such a merger, restructure or sale occurs as described in the preceding sub-clause hereof, We may transfer Your Personal Information, including personally identifiable information, as part of that merger, restructure or sale.
9. INFORMATION YOU RELEASE
You acknowledge and agree that if You publish or submit Personal Information in publicly accessible sections of the Product (such as forums, bulletin boards, chat rooms, or other similar sections), then You are solely responsible for the release
of that Personal Information and We are not liable or responsible in relation to the release of that Personal Information.
10. EMAIL OPT IN/OUT
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If You receive an email from Us in relation to the Product and would prefer not to receive such correspondence in the future, You may follow the instructions in the email to opt out of future correspondence. You may also contact Us, using the details at the bottom of this Privacy Policy, in order to opt out of future correspondence. We will make all reasonable efforts to promptly comply with Your requests. However, You may receive subsequent correspondence from Us while Your request is being handled.
11. ACCESSING, UPDATING AND CORRECTING YOUR PERSONAL INFORMATION
a. You have the right to request access to any of Your Personal Information which We are holding.
b. You have the right to request that any of Your Personal Information which We are holding be updated or corrected.
c. In order to request access, an update or a correction to Your Personal Information, you may contact us using the details at the end of this Privacy Policy.
12. DISCLAIMER REGARDING SECURITY
By continuing to use the Product, You agree to the terms of this Privacy Policy. You acknowledge, agree and accept that no transmission of information or data via the internet is completely secure. You acknowledge, agree and accept that We do not guarantee or warrant the security of any information that You provide to Us, and that You transmit such information at Your own risk.
13. CHANGES TO THIS POLICY
a. We may make changes to this Privacy Policy at any time in Our sole discretion.
b. If We make changes to this Privacy Policy, unless We obtain Your express consent to those changes, then such changes will only apply to any information that We obtain from You after the date that the changes take effect.
c. If We make changes to this Privacy Policy, Your continued use of the Product after the date that the changes take effect confirms that You acknowledge, accept and agree to those changes.
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14. COMPLAINTS
a. We take customer satisfaction very seriously. If You have a complaint in relation to Our handling of Your Personal Information, We will endeavour to handle it promptly and fairly. For Your information, an overview of Our complaints handling procedure is as follows:
I. Any complaints are forwarded to Our complaints officer for review. We aim to review all complaints within 7 days of receiving them (although this cannot be guaranteed). If necessary, the complaints officer may then refer the complaint to another section within Our organisation for consideration. If further information is required, We may contact You to request that information. If We accept fault in relation to the complaint then We will propose a resolution (which may or may not be the same as any resolution proposed by You). If We do not accept fault, then We will contact You to advise You of this. We aim to complete this entire process within 21 days, provided that We are provided complete information in the first place (although this cannot be guaranteed). However, if You do not provide complete information then this is likely to delay the handling of Your complaint.
II. All complaints should be provided in writing either by email or regular mail, using the contact details at the end of this privacy policy. Describe the nature of your complaint including any relevant dates, people involved, any consequences that have occurred, and what you believe should be done to rectify the issue. We will endeavour to respond within 21 days, although we cannot guarantee this.
III. If You are not satisfied with Our response to Your complaint, You may refer your complaint to the relevant external dispute resolution organisation in Your area.
15. CONTACT US
You can contact Us about this Privacy Policy using the following details:
Jessica-Maree Boland
Mob: 0412 850 688
Email: beforeandafterbaby21@gmail.com
Address: 690 Warrigal Way, Chidlow, WA, 6556, Australia
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